Case Study

At TAL we are focussed on delivering results in line with business needs using the various tools and techniques at our disposal. Having real impact.

Our client is the financial services arm of a major retailer. Having delivered a major project the sales and marketing team with whom we worked were embarking on a number of further projects that were to have a significant bottom line impact. The programme was in a number of phases:

Phase 1 The Preparation

Working with the individuals themselves to understand more about themselves, their drivers and behaviour

Bringing the individuals together to understand how they operate as a team, their strengths and weaknesses, how they interface with the rest of the organisation. Comparing the team to “world class” teams.

Phase 2 The Plan

Translating the learning into action. Working in a workshop environment developing the plan that delivered the business objectives. The outputs addressed all the elements that need to be successful if the plan is to be delivered. The project plan, internal and external communications, team culture, project governance etc.

Phase 3 The Delivery

There is no point in spending all the time on the first two phases if the programme does not deliver. A programme of “visible coaching” and review meetings were embedded into the delivery phase to ensure the team did what it said it would do.

The result was a quality of delivery at a level that was not thought possible at the start of the programme. A “series of daunting tasks” emerged as “results of which we are proud”.

The application of assessment, psychometrics and “consultancy” in a way that added real value. Personal development, team development and tangible results aligned to the business plan.